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Retail Operations InstituteResearch & Strategy

Tools

Interactive diagnostics, in progress

The Institute is developing interactive versions of its frameworks — starting with the Operational Friction Index — so operators can score their own stores.

Visual Library

Six charts, three dashboard structures, and a performance scorecard built on the signature frameworks.

A scoring version of the Operational Friction Index is in development. Read the frameworks now, or check back for the first interactive diagnostic.